22bet bangla Privacy Policy
Your personal information is very important to us. This document describes how 22bet bangla collects, stores, and keeps your information secure.
This privacy policy applies to all services and features of the 22bet bangla platform. Please read this document carefully before using our services. By continuing to use our services, you are considered to have accepted the terms of this policy.
1. Introduction and Scope of Application
22bet bangla is an online betting and casino platform that provides various gaming and sports betting services for Bangladeshi users. We handle the personal information you provide while using our platform responsibly.
This privacy policy applies to the following:
- Registration and account management on the 22bet bangla website
- Use of services through our Android and iOS apps
- Communications related to deposit, withdrawal, and payment transactions
- Customer support via live chat and email
- Participation in promotional offers and bonus programmes
This policy works as a supplement to our Terms and Conditions and both documents should be read together. In case of any conflict, the provisions of the Terms and Conditions will take precedence.
2. What Types of Information We Collect
2.1 Registration and Identity Verification Information
During account creation and the identity verification process, we collect the following information:
- Full name and date of birth
- National ID number or passport number
- Mobile number and email address
- Permanent and current address
- Occupation and source of income (where applicable)
2.2 Financial Information
For deposits and withdrawals, we collect certain information related to payment methods. 22bet bangla processes transactions through bKash, Nagad, Rocket, and Upay. Mobile numbers and transaction reference numbers are stored to confirm transactions. We never store your mobile banking PIN or password.
2.3 Technical and Usage Information
Some technical information is collected automatically when you access our platform:
- IP address and device type
- Browser name and version
- Operating system information
- Time spent on the platform and pages visited
- Game history and betting activity
- Cookie and local storage data
2.4 Communication Information
When you contact us via live chat or email, the content of that conversation and your identity information are stored. This helps us improve our customer service quality and resolve your issues.
3. Purpose and Basis for Collecting Information
22bet bangla does not collect any information without reason. There is a specific legal basis and purpose behind every piece of information collected:
3.1 Contract Performance and Service Delivery
Your information is essential for account registration, login verification, processing deposits and withdrawals, and awarding bonuses. Without this information, we cannot deliver our core services properly.
3.2 Identity Verification and Fraud Prevention
Verifying the identity of all users is necessary to ensure platform security and to prevent money laundering. This is done to protect not just you, but all users.
3.3 Compliance with Legal Obligations
Storing certain information is part of our legal obligations. Keeping records of financial transactions for a defined period is required by law.
3.4 Service Improvement
By analysing user experience, we make our platform more effective and usable. This analysis is done on the basis of aggregate statistics and no individual's personal information is disclosed.
4. Information Storage and Security
4.1 Technical Security Measures
22bet bangla uses multiple layers of security to protect your information. All data transmissions are encrypted using SSL (Secure Sockets Layer) technology. Sensitive information stored in databases is secured with strong encryption algorithms.
Our server infrastructure undergoes regular security audits. Firewalls and intrusion detection systems remain active to prevent unauthorised access.
4.2 Access Control
Only authorised staff can access user information, and only for the purpose of carrying out their professional duties. All staff are bound by confidentiality agreements.
4.3 Data Retention Period
All information is retained while an account remains active. Even after an account is closed, certain information may be retained for a defined period, taking into account legal requirements and the possibility of dispute resolution. Once that period ends, the information is securely deleted.
5. Sharing Information with Third Parties
22bet bangla does not sell your information or share it for commercial purposes. However, information may be shared with third parties in limited circumstances:
5.1 Payment Processors
The minimum information required to process transactions through mobile banking services such as bKash, Nagad, Rocket, and Upay, and for bank transfers, is shared with the relevant payment providers. This information is used only to complete the transaction.
5.2 Technology Service Providers
We work with trusted technology companies for game software, server hosting, and analytics services. These companies can only access the information required for their specific tasks.
5.3 Legal Requirements
If a court order or a lawful directive from a competent authority is received, information necessary to fulfil legal obligations may be provided.
6. Cookies and Tracking Technology
Cookies and similar technologies are used on the 22bet bangla website. These technologies store small files in your browser that help improve your experience on the platform.
6.1 Essential Cookies
Essential cookies are used to maintain login status, ensure security, and operate the platform's core functions. These cannot be disabled.
6.2 Performance and Analytics Cookies
Analytics cookies are used to understand how users interact with our platform. This information is processed as aggregate statistics and no individual's identity is disclosed.
You can control cookies by changing your browser settings, but disabling certain cookies may limit platform functionality.
7. User Rights
As a 22bet bangla user, you have the following rights over your own information:
- Right to Access: You may request to know what information we hold about you.
- Right to Rectification: You may request the correction of inaccurate or incomplete information.
- Right to Erasure: In certain circumstances, you have the right to request deletion of your information, subject to legal obligations.
- Right to Restrict Processing: In specific cases, you may request that processing of your information be limited.
- Right to Object: You may object to the use of your information for certain purposes.
To exercise these rights, please contact our customer support team. We provide support in both Bengali and English, 24 hours a day.
8. Responsible Gaming and Use of Information
We believe gaming should be a safe form of entertainment. In line with our Responsible Gaming Guidelines, we may analyse your gaming behaviour to identify potential risk signals. This is an important part of our service.
If our analysis system detects a concerning change in a user's gaming pattern, our team may contact that person or impose certain limits. In this case, your information is used solely for your own protection.
All services of 22bet bangla are for users aged 21 and above. Age is verified at the time of registration and this information is stored securely.
9. International Data Transfers
Some of our technology services use servers located outside Bangladesh. In such cases, your information may be transferred internationally. However, these transfers are always carried out with the necessary security measures in place.
We ensure that the countries or organisations to which information is transferred maintain adequate data protection standards. All third parties contracted with us agree to comply with data protection obligations.
10. Protection of Minor Users' Information
22bet bangla strictly does not accept registrations from anyone under the age of 21. If someone under 21 has registered in any way and we become aware of it, that account will be closed immediately and the associated information will be deleted.
If a parent or guardian believes their child has registered on our platform, please contact our support team. We will take prompt action.
11. Policy Changes and Updates
This privacy policy may change from time to time due to technical changes, legal requirements, or improvements to our services. We will notify you before any significant changes.
Notification of changes will be sent to your registered mobile number via message or email. The "Last Updated" date shown at the top of this policy always identifies the most recent version.
Continuing to use our services after any changes will be taken to mean that you have accepted the updated policy. For more information, please see our FAQ section.
12. Contact and Complaint Resolution
If you have any questions about this privacy policy or any concerns about the use of your information, please contact us through the following:
We take all privacy-related complaints seriously. To learn more about our policies and practices, visit our About Us page, where our commitments and values are set out in detail.